AAOM Handbook

INTERNAL

MP.07 Identify the KPI owner Context

The BPF defines the minimum set of measures that support the timely identification of a change in either the Purpose or Theory delivery as the Key Performance Indicators (KPIs) of the process. The KPIs should be continually measured and monitored. Other measures of the technical theory or strategy are used during the Analyse and Improve process, to help in understanding issues and opportunities around the stability or capability of the process. These non-KPI measures do not need to be monitored continually. Assigning accountability for process Purpose measures is only applicable to the First Level Manager (FLM) role. Those roles reporting to the FLM contribute to the Purpose of the process through their influence on the process operating in the right way and at the right time. Defining what is the right work, the right time and the right way is, at a minimum, the accountability of the FLM. Therefore, for those roles reporting to an FLM, the most appropriate measures of performance are the execution KPIs over which each role has direct influence. In the BPF these KPIs are based on the Theory of the process. The primary purpose of KPIs is to indicate when an intervention is required in the measured process. One person (the KPI Owner) must have the direct accountability for a KPI, i.e. the accountability for making an intervention when the need is indicated. This person shall be the first role that is in charge of all significant activities that influence the KPI. Consequently, the accountability for individual measures within the suite of KPIs will have been distributed across several roles. The diagram below gives a pictorial example of roles and accountability. See also the document “Levels of Work” at the end of this task assignment.

SAP Functional Location

Stratums

Return on investment

VII

Company

CEO

VI

Total region gold ounces

Region

EVP

V

Total country gold ounces

Country

SVP

Site gold ounces

IV

Area

GM/VP

Unit Manager

-Total BCMs -Tonnes treated

III

Process

Productive unit

First Line Manager

II

- BCMs blasted - Mill throughput

First Line Manager’s Assistant/Operator

Component /BOM

I

- Powder factor - Power draw

© McAlear Management Consultants 2007

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