AAOM Handbook

MP.06 Define Key Performance Indicators Context

The BPF defines the minimum set of measures that support the timely identification of a change in either the Purpose or Theory delivery as the Key Performance Indicators (KPIs) of the process. The KPIs should be continually measured and monitored. Other measures of the technical theory or strategy are used during the Analyse and Improve process, to help in understanding issues and opportunities around the stability or capability of the process. These non-KPI measures do not need to be monitored continually. Purpose To identify the minimum set of measures that fully inform us of the delivery of the purpose and the theory of the process. Quantity One list of purpose and theory measures for each KPI. Quality The list of measures shall have attached the name of the person/position responsible for the individual measure. Measures are monitored at the addition of each data point as specified by the sampling interval. Resources This task is completed by the manager responsible for the process. Time The task should be completed prior to measures being developed