AAOM Handbook

Values Continuum Loving ------------------------------------------------------------------ Unloving Respectful ------------------------------------------------------- Disrespectful Fair -------------------------------------------------------------------------- Unfair Truthful --------------------------------------------------------------- Untruthful Trustworthy ----------------------------------------------------- Untrustworthy Courageous ---------------------------------------------------------- Cowardly

People’s perceptions of management behaviours will be formed by the direct interactions that they have with management, and also by the observations they make of management outside of these direct interactions. The above theory is described in detail in the Working Together and Core Skills training (MAC Associates Consultancy) . If managers adopt the principles set out in Working Together and Core Skills as the standard for the management behaviour it will lead most people to perceive that management has values that lie on the left side of the Values Continua. Our desired outcome is to have people willingly contribute their full discretionary effort (capability). It is not easy to reliably measure this, however it is possible to measure employee’s perceptions of the values of their management. It is also possible to measure whether management’s actions comply with the Working Together and Core Skills standards. These form the key performance measures for the social process that operates in conjunction with the Anglo American Operating Model. Purpose To create the data necessary to indicate when an intervention in the social processes may be required. Quantity The social process shall be measured in two components;  Purpose o Employee perceptions of management Values.  Theory o Compliance of management behaviours to Working Together and Core Skills models. Quality  Data for Social Measures shall be collected directly from employees working within an area.