AAOM Handbook

INTERNAL

 Data shall be collected from randomly selected representative samples of the employees.  Data shall be collected using a standard and consistent survey process.  Performance shall be measured at a specified regular interval.  Data supplied by employees shall not be traceable to an individual.  All social process measures will be reported in both a Control Chart and Capability Histogram.  Update the Control Charts with the new measurement at each measurement interval.  Update the Capability Histograms with the new measurement at each measurement interval. Time Measures of Purpose and Theory should be put in place during the establishment of a Work Management process. Resources Establishment of performance measures is the accountability of the manager of a process.

© McAlear Management Consultants 2007

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