AAOM Handbook

INTERNAL

SP.00 Measure Social Process Performance Context The goal of a business is to profitably deliver a desired product.

At one time in human history almost all of the activities of a business were completed by people. As technology has advance there has been a trend to transfer the execution of more and more activities from people to machinery. In the mining and processing industries almost all production work is mechanised, however, the work performed by people is still a critical contributor to most business activities - even mechanised ones. Machinery will only deliver its full capability, reliably, when it is used and maintained appropriately. The use and maintenance of machinery are functions that still largely depend on activities performed by people. The Anglo American Operating Model (AAOM) defines how we manage the use and care of production a process. If you examine the process flowcharts you will observe that most actions and decisions will be executed by a person. Consequently, the Anglo American Operating Model can only deliver its full potential when people willingly work to their full capability. People have discretion over how they will apply their capability. They can choose to exercise that discretion in favour of the business in which they work, or against it. A theory that provides guidance for how we can achieve the goal of having people willingly apply their full capability to their work is as follows. If management behaviours, systems, and symbols, are seen by employees as on the left side of the Values Continua (MAC Consultants) , then employees are more likely to contribute discretionary effort to achieve the business purpose.

Behaviours Systems Symbols

Values Perceptions

Discretionary Effort

Values perceptions are the judgements that people make of the management behaviours, systems and symbols, based on how they perceive the effects of these on themselves and others in the workplace, in the six categories set out in the following values continuum.

© McAlear Management Consultants 2007

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