AAOM Handbook

Management Routines

conversations that occur are an important component of helping the Crew Member understand the answer to “What do you want me to do?”. They contribute to clear task assignments, clarity around role relationships (including authority) and strategy (how their work fits with others’ and the wider business strategy). Work is assigned to Crew Members at the start of each new shift. This Task Assignment sets out the specifications for the Crew Start of Shift Meeting, in which the above communications occur.

2.1.2 Purpose

To provide the information necessary for Crew Members to have a successful shift.

2.1.3 Quantity

One meeting between each Supervisor and the Crew Members reporting to them for a shift.

2.1.4 Quality

Prior to the Crew Start of Shift Meeting, the Supervisor must obtain the following information for the shift; • relevant safety message(s), • operational situation and expectations, • operating pattern (equipment operating and shutdown during the shift), • significant activities in other areas and work teams, • the work for the crew for this shift.

The Supervisor must review the schedule and determined that it can be completed.

Use the key principles and guidelines consistent with Systems Leadership.

The meeting shall be conducted in a venue that provides comfortable, undisturbed conditions.

2.1.5 Resources

This task is completed by the Supervisor and members of each crew accountable for executing work.

The meeting is chaired by the Supervisor.

2.1.6 Time

At the start of each work shift but after the Pre-Shift Supervisor’s Meeting.

The meeting should take no more than 15 to 30 minutes.

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