AAOM Handbook

2. WORK MANAGEMENT & OPERATIONAL PLANNING COMMUNICATION 2.1 CREW START OF SHIFT MEETING

2.1.1 Context

A Supervisor and crew have the accountability for safely completing all scheduled work, plus urgent work requests, on time and to specification. Achievement of this purpose is fundamental to the theory of the Operating Model and hence to the delivery of the purpose of the process on which the work is being completed. Further, it is an accountability of each Supervisor to ensure that every Crew Member commences their work shift with an understanding of; • any activity within, or affecting, the business that will be of interest to the Crew Members, • what is expected to happen within their work environment during the shift, • any unusual circumstances that might be present during the shift, and • what work will be assigned to them during the shift. In order to complete work safely, to specification and on time, a Crew Member must, as a minimum, understand the; • context and purpose for the work, • location of the work, • requirements for safely executing the work, • outcomes and specifications (planning elements) for the work, • resources required and available to them for the work, and • time in which the work must be completed. The Supervisor assigning Tasks must also ensure that the requirements of the work, and the knowledge, experience and skills of the individuals assigned to the work are matched.

The Supervisor must ensure that all the above is communicated to and understood by the Crew Member(s) reporting to them.

The Crew Member(s) assigned to work must ensure that all of this is understood, and that assigned work can be completed by them.

An important outcome of the task assignment process is also connected to “The Three Questions”: 1. What do you want me to do?

2. How am I doing? 3. What is my future?

When individuals are able to answer these questions at work, they are able to concentrate on their work and give the best they’ve got. The start of shift