AAOM Handbook

Management Routines

• assessment that the Crew Member has had a safe shift and is fit to return home safely, • Crew Member feedback on work progress/completion, • Crew Member feedback on what went well; what can be improved next time, • reporting of follow-up actions arising from the work, Use the key principles and guidelines consistent with Systems Leadership. Consider the following: • First clarify what was expected. • The team member comments on his/her own performance first. • Ask open and closed questions to explore detail and demonstrate what is of importance to you. • Address both issues of output and issues of process. • Avoid being a persecutor or a rescuer. Interact adult to adult. • Do not be distracted by peripheral issues, such as a third party’s behaviour. • Where there is a problematic issue, be specific about the behaviour you do not want, and the behaviour you require in future. • Admit to any of your own shortcomings in relation to the work. If this is an issue, commit to improvement and deliver on this. • Focus on learning from the work, for you, the organisation, and the team member. • Give appropriate recognition for both the achievement of the task, and for the way the goal was achieved.

The discussion should preferably take place face to face but may be conducted by phone etc if this is not practical.

5.2.5 Resources

This task is completed by the Supervisor and their Crew Member.

5.2.6 Time

This discussion shall be completed shortly before each Crew Member completes their shift.

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