AAOM Handbook

5.2 CREW FOLLOW UP

5.2.1 Context

A Supervisor and crew have the accountability for safely completing all scheduled work, plus urgent work requests, on time and to specification. Achievement of this purpose is fundamental to the theory of the Operating Model and hence to the delivery of the purpose of the process on which the work is being completed. Further, it is an accountability of each Supervisor to ensure that every crew member completes their work shift; • safely, and in a fit condition to return home, • having provided appropriate feedback on the completion or progress of the work assigned to them, • with all required follow-up actions from the work reported, and • with appropriate recognition and/or coaching on their performance. An important outcome of this communication is also connected to “The Three Questions”: 4. What do you want me to do?

5. How am I doing? 6. What is my future?

When individuals are able to answer these questions at work, they are able to concentrate on their work and give the best they’ve got. The end of shift conversations that occur are an important component of helping the Crew Member understand the answer to “How am I doing?”. These conversations are a component of a company’s Performance Review System.

This Task Assignment sets out the specifications for the end of shift discussion between a Supervisor and Crew Member, in which the above communications occur.

5.2.2 Purpose

To improve a Crew Member’s performance in their current role.

5.2.3 Quantity

One discussion with each Crew Member at least once per shift.

5.2.4 Quality

Prior to the Crew Follow-up conversation, the Supervisor has: • delivered a clear Task Assignment to the Crew Member,

The conversation between Supervisor and Crew Member should include: • recognition and/or coaching on the Crew Member’s performance for the day,