AAOM Handbook

Work Management performance should be measured at two levels;  the Purpose of the Work Management Process - compliance to the approved Production and Service strategy as laid out in the Operating Master Schedule and Expenditure Schedule of the Operational Planning process, and  the Theory of Work Management, the timely and effective approval, scheduling, planning, resourcing and execution of the Production and Service work. Right Work. The right work is what is necessary, appropriate and funded in order to produce consistently, and to prevent, predict and correct threats to outputs before these threats cause an interruption. The right work may comprise the following types of tasks;  Production tasks specified in the Production Strategy,  Service tasks specified in the Service Strategy, to; o prevent, predict or mitigate the failure or deterioration of the process, or o prepare a process for future production tasks, and  Service tasks necessary to correct a defect that will adversely impact the performance of the process. If the Operational Planning and Work Management process is in control and capable then the level of Scheduled Work (work that is identified, scheduled, planned and resourced appropriately ahead of execution) is an indicator that the Right Work is being completed. The balance of Schedule/Unscheduled Work should be consistent with the balance of proactive (predict and prevent) and reactive (operate to failure) strategies defined in Operational Planning. The approved work Estimated Costs are an indicator of cost outcomes. If the approved cost is in control and capable, relative to the Expenditure Schedule, then the approved work is commercially the Right Work Right Time. The right time to complete work is defined by the Production and/or Service strategy and the approved Operating Master Schedule (OMS). Compliance to the OMS is a measure that one facet of the Purpose of Work Management, timely delivery of the major Production and Service strategy elements, is being achieved. Execution Schedule Effectiveness (tasks scheduled ahead of their required date) and Execution Schedule Compliance (tasks completed when scheduled) indicate the likely timely completion of the minor elements of the Production and Service strategy elements. These are leading measures for strategy delivery. Right Way. The right way to complete the work is in accordance with the specification set out in the Production and/or Service strategy and the