AAOM Handbook

INTERNAL

WP.00 Measure Work Management Performance Context The current performance levels of a process are dependent on the quality and timeliness of production and service work completed up to the current time, perhaps going back as far back as several years. The future performance levels of a process are dependent on the correct and timely execution of all the right production and service work from the current time forward – doing the  right work (necessary, appropriate and funded) at the  right time and in the  right way is a leading indicator of process performance, including; Effectiveness, Efficiency and Sustainability. The consistency of achieving these outcomes will be greatly influenced by the  correct timing, sequencing and integration (scheduling) of the work,  quality of the planning, carried out in preparing the specifications for the work, and  effectiveness of the resourcing process that ensures everything is in place to complete the work successfully, as scheduled. Therefore the quality and extent of scheduling, planning and resourcing are leading indicators of work completion. Even with poor preparation, the efforts of a skilled work team can often ensure that the necessary work outcomes are achieved (i.e. the technical outcomes are achieved). However, without good scheduling, planning and resourcing there will be more resources and time used to achieve those outcomes. The efficiency of resource use, and hence the cost of the work, is dependent on the extent and quality of work scheduling and planning, and on the availability and, quality of resourcing. These are leading indicators of the efficiency of work execution. Work management KPIs indicate:  The degree to which the work necessary to ensure the ongoing performance and sustainability of a process is correctly completed, in a timely manner, as defined by the Production and Service strategy.  Whether the commitment of expenditure is in line with the approved Expenditure Schedule.  The extent and quality of prior scheduling, planning and resourcing of work - factors which affect the consistency and efficiency of work, and hence costs.

© McAlear Management Consultants 2007

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