AAOM Handbook

MEASURES- High Level

Revised 05/2019 Purpose: To indicate when an intervention in the process may be required.

KEY PERFORMANCE INDICATOR DEFINITION: To define the Key Performance Indicators.

PROCESS DEFINITION: To define the process to be measured.

MEASUREMENT SYSTEM DEFINITION: To gather sufficient information to define the measurement system.

MEASUREMENT VALIDATION: To validate the measurement system.

Copyright; McAlear Management Consultants 2004.