AAOM Handbook

WA.01 Raise Work Request Context

The people working within a business area generally know what is required to have that area functioning sustainably (i.e. dealing responsibly with safety, the environment, employees, communities, governments and asset life), effectively and efficiently, and can recognise when work is required to rectify something that will affect the achievement of these objectives. In order to make the fullest use of all of the potential information that our people can gather, we encourage and require that all personnel initiate a Work Request whenever they identify the need for work. When a new Work Request is received, it must be evaluated to ensure that:  It is the Right Work - that is, the work is necessary for the sustainable, effective and efficient functioning of the business area.  We have a good estimate of the Right Time (Required Date) - the time by which the work must be completed before it will have an impact (consequence).  We understand the Impact of not completing the work by the Required Date, so we can make informed decisions when there is contention for any resource necessary to complete approved work.  We understand the Right Way to execute the work, so we can appropriately estimate and prepare the requirements for the work. Work Requests can be evaluated more efficiently and reliably, if all of the information necessary to understand the request is provided in the correct form when the request is first made. Purpose To provide the input data required for approval of a Work Request. Quantity One secure record created for each Work Request. Quality Completion of the following data is mandatory for each Work Request:  The Equipment/Component or Workplace/Location for the work.  Symptom or Outcome Description  The manager accountable for reviewing/approving the Work Request.  Required Date - the time by which the work must be completed before it will have an impact  Impact - the consequence of not completing the work by the Required Date  Originator’s identity.