AAOM Handbook

Quantity

One set of service level specifications for each resource.

Quality

A resource service level specification shall include; • the type of resource(s) required (including all important quality parameters) , • how many resources are required for each work package, • how often resources will be required, • how much lead time there will be between recognising the need and the required fulfilment of the need (Fulfilment Lead Time), and • for re-useable resources (such as labour and equipment) the duration of the need. Where the data for a resource service level parameter is developed for a task assignment in the process of Setting the Service Strategy, that data shall be used in the service level specification. Where the fulfilment lead time for a service work package has not been defined in a previous task assignment the lead time shall be estimated based on the most likely interval between the work package initiation and the Required Date for completion of the work package, also taking into account the estimated duration of the work and when in the work execution the resource will be required.

Where resources are used in service work packages that have different service level requirements, each set of specifications shall be recorded.

Time

After the work packages to implement the Service Strategies have been fully specified.

The service levels for service work resources shall be specified during establishment of a process.

Review and validation of service levels for service work shall be based on the benefit ranking of improvement opportunities identified through analysis of performance.

Resources

The identification of potential strategy options is the accountability of the role specified in the configured flow chart.