AAOM Handbook

SS.16 Specify Resource Service Levels

Context

The timely, efficient and correct execution of a Service Work packages requires that all the necessary resources be available, at the appropriate location, when needed. Putting in place the most reliable and efficient resourcing strategy to achieve this requires a specification of; • the type of resource(s) required (including all important quality parameters) , • how many resources are required for each service action, • how often resources will be required, • how much lead time there will be between recognising the need and the required fulfilment of the need, and • for re-useable resources (such as labour and equipment) the duration of the need. Most of the above information has been defined in the previous task assignments for Setting the Service Strategy: • The type and number of resources were specified in TA SS.14 Specify Service Action Resources (labour, materials and equipment). • How often the resources will be required was estimated in task assignments TA SS.09 Identify Cost of Strategies. • The fulfilment lead time for resources is defined by the warning time for detectable on-set failure modes (identified in TA SS.05 Identify Historical Threats and TA SS.06 Identify Threat Characteristics. • The duration of the need (for re-useable resources) was specified in TA SS.14 Specify Service Action Resources (labour, materials and equipment).

The only remaining item of data that requires specification is the fulfilment lead time for non-detectable on-set threats.

The above data can be used to define the Service Levels required for resources.

A resource may potentially be utilised in more than one service work package, and these separate work packages may have different service level requirements. An accurate specification of the above data, for the differing service level requirements, allows a resourcing strategy that can meet all requirements to be defined.

Purpose

To specify the resource service levels required for implementation of Service Work.

© McAlear Management Consultants 2006

Operational Planning: Set Service Strategy

Updated: August 2018

Page 69