AAOM Handbook

The items (human activities, workplaces, equipment, materials and areas of the environment) that these monitoring and corrective actions are performed on are termed Serviceable Items in the Operating Model. The actions taken to implement a Service Strategy must be packaged so that it is efficient to manage (i.e. plan, schedule, resource and execute), and so that the history of the work associated with the strategy is meaningful for future scheduling and analysis of Service work. Consequently we need to uniquely identify within the work management (often an ERP) Location/ Equipment structure and work management system each Serviceable Item. This identification is in effect an extension of the Business Structure elements. The approach for setting up the highest levels of the Business Structure (Company, Business Unit, Operation, Process and Productive Unit) was set out in Task Assignment ST.01, Specify Business Structure. The purpose of this activity is to define the elements for which distinct business targets are set. The purpose of defining the Serviceable Items, (Activity/Workplace/ Equipment and Task/Location/Component) is to define the items for which Service Strategies are proactively set (i.e. the Service Strategy is chosen on the basis of a considered decision). By default, if no other strategy is selected, the Service Strategy will be Operate to Failure, i.e. respond only after an incident has occurred. As with the identification of critical areas, correctly identifying the Serviceable Items where a risk is likely to produce an unwanted event, Service Strategy effort should to be focused on those items where it will produce the greatest return. These are the items where there is; • a probability (if we do not manage effectively) of a unwanted event occurring during the required Functional Life, • it is probable that people, the environment, community or business will be exposed to a hazard by the occurrence of the unwanted event, and • where there are likely to be significant consequences arising from the unwanted event. Most operations will over their lives undergo many changes, additions and/or contractions that should be incorporated into the work management database. It is not uncommon that the updating of the database does not keep pace with changes. In order to maintain a current and accurate catalogue of Serviceable Items, a regular process must be in place to physically identify/validate Serviceable Items, and to confirm that they are accurately recorded.

Purpose

To specify the items for which a proactive Service Strategy will be created.

© McAlear Management Consultants 2006

Operational Planning: Set Service Strategy

Updated: August 2018

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