AAOM Handbook

Dissonance

An experience where our expectations or predictions are challenged. Source: Systems Leadership

Discretionary Effort

The effort that an individual can choose to apply, or not.

Engagement

The condition where a worker wants to come to work to do the best that they can.

Engagement is most likely to occur when there is a positive perception of the Values Continuum, and workers feel that they are acknowledged , challenged and inspired in their workplace.

Escalation

The action of letting your immediate supervisor know that you cannot meet one of the elements of a task assigned to you, as soon as you are aware that it cannot be met.

Mythologies

Mythologies are the assumptions/beliefs that one person uses in making Values Continua judgements about the actions of another person. They are not necessarily correct, but they are believed by the individual who uses them. For example, Jim did not act on the suggestion that I made during the safety meeting, therefore he does not respect me or my opinion. It be the case that Jim did not hear the suggestion among several that were being made at the same time.

Task Assignment

A Task Assignment is a specific piece of work to be carried out by an individual. Unless expectations are clear, it is impossible to hold that individual accountable. Clarity is achieved through a Task Assignment, that is underpinned by the authority of the manager to assign tasks. There has to be an accepted understanding, that team members must carry out the tasks assigned, assuming the task is safe, legal, and that they have the capability to do it.

Values Continua

The continuum of six key values that people use to form judgements about the actions of others. People are likely to give their discretionary effort to others whom they perceive to consistently act in a way that is interpreted as lying

© McAlear Management Consultants 2004

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