AAOM Handbook

Common Cause ..............................................................................................21 Contributing Cause(s) .....................................................................................21 Control Action .................................................................................................. 21 Control Chart ................................................................................................... 21 Control Measure .............................................................................................. 22 Key Performance Indicators – KPI: .................................................................22 Lagging Measure.............................................................................................22 Leading Measure.............................................................................................23 Limiting Value .................................................................................................. 23 Losses ............................................................................................................. 23 Pareto Chart .................................................................................................... 23 Primary Cause.................................................................................................23 Sampling Interval.............................................................................................23 Sampling Period .............................................................................................. 23 Secondary Cause ............................................................................................ 24 Special cause .................................................................................................. 24 Social Theory ...................................................................................................... 25 CPQQTR ......................................................................................................... 25 Culture ............................................................................................................. 25 Dissonance .....................................................................................................26 Discretionary Effort .......................................................................................... 26 Engagement .................................................................................................... 26 Escalation ........................................................................................................ 26 Mythologies .....................................................................................................26 Task Assignment ............................................................................................. 26 Values Continua .............................................................................................. 26 Work ................................................................................................................ 27

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