AAOM Handbook

The manager should;

• provide coaching, • provide additional resources where appropriate, • approve suggested changes to the outcome, plan or schedule for Critical Tasks, • assign additional Critical Tasks.

5.1.4 Quality

Following are the details that should be covered when giving an account. • Routine Accountability Review o Control Charts - provide a brief report on;  the investigations and contributing factors for each special cause that occurred since the last review.  the controls put in place to either eliminate/mitigate, or entrench the effects of the special cause. o Capability Histograms - provide a brief report on (only if the control limits for the measure have been reset since the last review);  the current confidence level against budget specifications,  the significance (criticality) to budget achievement if the required confidence is not met,  the Critical Task (A&I activity) put in place. • Critical Task Review - provide a brief report on; o actions completed to schedule and quality, o actions not completed to schedule or quality that can be recovered, with explanation of how, o actions not completed to schedule or quality that cannot be recovered, with explanation of consequences, o results/effects expected on routine accountabilities and achieved, o results/effects expected on routine accountabilities and not achieved, actions being taken, o critical issues that may prevent the achievement of the expectations, and how these will be managed, o additional support required from the manager.

5.1.5 Resources

The Three Level Accountability Review should be attended by;  the group of subordinates reporting to a single manager at the level of review  the manager of the group,  the MOR of the group.