AAOM Handbook

4.4 ISSUE PROGRESS REVIEW

4.4.1 Context

A comprehensive and well specified plan and schedule of action will greatly improve the understanding of a work assignment – including the outcomes, standards, resources and time necessary to deliver the assignment. This principle permeates the design of the Asset Management Framework (AMF), and is relevant for the successful management of the three components of the Analyse and Improve process - root cause analysis, solution development and solution implementation. The Team Leadership model that is applied in the execution of the AMF identifies 8 steps to effective Team Leadership. These are; • Explain context and purpose • Identify Critical Issues • Seek & listen to contributions • Make decisions • Assign work packages • Follow up • Review progress • Coach. Once an investigation, solution development or implementation task has been assigned, the responsible individual must develop the plan and schedule for the delivery of that assignment. The last three steps are included in the Team Leadership model to ensure that progress is not stalled or misdirected, and to help make each work assignment a learning and development opportunity. These last three elements of the Team Leadership model can be practised at any opportunity during the course of a work assignment. However, to be certain that they are applied, and that analyse and improve activities are delivered to the best possible standard, a regular Issue Progress Review should incorporate these principles. The Issue Progress Review, is a short-interval control process to ensure that all tasks are being progressed to plan and schedule, that milestones are being maintained, that sign-off by key stakeholders is occurring for completion of major milestones, and that results are being achieved in line with expectations. These reviews should ensure that there are no surprises (e.g. late delivery) and should allow for corrective action in response to any identified shortfalls. Throughout this discussion, it is important to note that all actions – regardless of their source must clearly identify who is responsible and by when it must be completed. All actions will be incorporated into the schedule for tracking – to clearly identify the The first 4 of these Team Leadership steps are applied during assignment of Issue Investigation, Control Action Development or Control Action Implementation tasks.