AAOM Handbook

3.3 SCENARIO REVIEW MEETING

3.3.1 Context

The management team for an Operation (the General Manager and Heads of Department) have accountabilities to define the performance targets for each department and to develop the Production and Service strategies, resourcing strategies and transition plans for the Operating Scenarios defined by the business executive. The work of the General Manager is to translate Operating Scenario expectations into performance targets for each element of the Operation and to integrate the work of the HODs. The work of the HOD is to develop Production, Service and resourcing strategies that deliver the Performance targets set for the department. Most of this work is individual work, with consultation and contribution sought and provided as needed. The exception is the activity of integrating the HOD outputs. The independent work of the role holders should be monitored, and coaching provided, within the Accountability Review process. When it comes to integration of the HOD work there will be areas of interdependence between the Production, Service and resourcing options for departments. This creates the potential for conflict between the optimum choice for one department and that for another. This is similar to the situation in Work Management where the accountable roles are trying to optimize an Execution Schedule that integrates the work of more than one area. This creates the situation where decisions that affect more than one accountability must be made in order to resolve critical issues for effective Operating Scenario development. Resolution of crossover accountability issues is an area where use of a meeting is appropriate.

3.3.2 Purpose

To decide on the actions/risks to deal with critical issues for Operating Scenarios.

3.3.3 Quantity

• One meeting agenda setting out critical issues and options.

• One meeting to review the critical issues and options.

• One record of decisions/actions on how critical issues will be managed.

3.3.4 Quality

• Use the meeting agenda appended to this Task Assignment. • The meeting agenda should be distributed ahead of the meeting to allow participants to consider and consult on the meeting content. • Discussion should be confined to the critical issues, options, decisions and follow-up actions. • The meeting shall be conducted in a venue that provides comfortable and undisturbed conditions.