AAOM Handbook

INTERNAL

AI.27 All Control Actions Complete? Context

Each set of control actions were initiated from an issue that affected the performance of a process. Action on the issue was justified on the basis that it was significant to the business and would deliver outcomes/benefits that more than compensated for the cost of undertaking it. The final steps in any issue are to measure that the anticipated outcomes/ benefits were achieved. If so the issue that initiated the project may be closed. If not, then a new approach to resolving the issue may be needed. This task asks whether the measured outcomes/benefits meet or exceed the requirements for success set out in the issue justification. Purpose To decide if the outcomes/benefits have been realised. Quantity One comparison of expected and measured outcome/benefit for each control action. Quality The outcomes/benefits should meet or exceed the requirements for success set out in the issue justification and validated at AI.19 . If the expected outcomes/benefits have not been met the issue is referred back to the start of the investigation phase to determine if further investigation is justified. Resources This decision is the accountability of the manager responsible for the process. Time As soon as practical after measurement of the project outcomes/benefits

© McAlear Management Consultants 2007

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