AAOM Handbook

INTERNAL

AI.06 Wait for Next KPI Review Context

If a KPI review determines that a process is both stable and capable then no intervention that will change the process should be made. The only action that is required is to wait and examine the next point on the control chart. If a process is not capable but there is a control action(s) to improve the capability, then no further intervention that will change the process should be made. The actions that are required are to continue the implementation of the control action(s) and wait to examine the next point on the control chart for the start of the anticipated improvement. Purpose To prevent over-reaction (unnecessary interference) reducing the stability or capability of a process. Quantity One decision that no intervention in the process should be made. Quality No intervention should be made if the process is both stable and capable. If the process is not stable or capable but control action(s) are already in place to deal with this then no further intervention should be made. Resources This task is completed by the person(s) responsible for the review of the process stability and capability. Time Immediately after reviewing a KPI.

© McAlear Management Consultants 2007

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