AAOM Handbook

INTERNAL

Quality The Analyse and Improve process should include the following key steps:  Review Key Performance Indicator control charts and capability histograms at the appropriate time.  Apply standard statistical tests for identification of process stability or capability improvement opportunities.  Rank/Prioritise issues and opportunities based on consistent, objective criteria.  Apply systematic investigation and analysis techniques to identify contributing/root causes underlying issues and opportunities.  Use measures, tests and data to validate that suspected causes are correct.  Apply systematic investigation and analysis techniques to develop options for control actions.  Use measures, tests and data to validate the efficacy of selected control actions.  Use task appropriate methods for planning, scheduling, resourcing and managing the activities required to implement a control action.  Use control charts and capability histograms of KPIs to validate control action results. The detailed activities of conducting performance analysis and improvement shall conform to the specifications set out in the Analyse and Improve Flowchart and associated Task Assignments AI.01 to AI.27.

© McAlear Management Consultants 2007

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