AAOM Handbook

INTERNAL

MP.16 Collect data

Context

The Business Process Framework defines the purpose of a measure as 'to indicate when an intervention in a process is required'. So the first question to answer is: when is an intervention required? Every justifiable process must contribute value to an enterprise - the precise manner in which it delivers value is defined by the Purpose of the process. Sustainable value is derived when a process can economically continue to deliver the required output. If sustainable value is not being delivered then an intervention in the process is required. Decisions on making a process intervention or not are made using control charts and capability histograms. Both these tools rely on collections of good, honest, and reliable data that genuinely represents process variation produced by a well-developed measurement system.

Purpose

To produce a collection of data for input into control charts and capability histograms.

Quantity One collection of data for each measure

Quality Data should be collected in a consistent manner following the procedures specified in the measurement system documentation.

Resources

This task is completed by the manager responsible for the process.

Time The task should be completed after the measurement system is developed.

© McAlear Management Consultants 2007

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