AAOM Handbook

standards to leverage their strengths and minimise the impact of their weaknesses.  Build productive relationships with people outside of your own organisation whose support is critical to your output and that of your direct reports.  Call second level managers to account for their actions in delivering on their accountabilities.  Specify what behaviours are expected from people.  Decide what competences and qualifications are required by employees in your organisation to meet future requirements. Work out a resources plan to train, recruit, or contract the required skills  Consistently model appropriate values and behaviours. Programming- organise your work such that you;  Integrate the work of the second level managers reporting to you.  Authorise and organise resources to achieve business expectations  Establish the measures that are required at each level of the organisation to determine that all processes are in control and capable.  Monitor the relevant organisation level purpose and theory measures for stability and operation within specification limits, and respond appropriately to; o deal with those deviations that you have the authority to correct, o escalate those deviations that you do not have the authority to correct.  Use BPF processes and systems for the modelling, analysis and improvement of the process design and specification limits to meet future requirements.  Put suitable control measures in place during a period where there is an activity to improve stability or capability at the organisation level.  Consistently utilise the authorised work practices of third level managers.  Deal with the special and common cause circumstances that have been identified by second and third level managers escalated to you  Escalate the special cause and common cause circumstances that you do not have the authority to correct Technical  Use a structured, systematic approach when changing or designing processes and systems.  Demonstrate understanding of the dependencies and capabilities of current process design and specification limits and of those required to meet future business expectations.  Identify meaningful benchmark comparisons. Analyse comparative data to identify potential opportunities for improvement.  Demonstrate expertise in applying the BPF analyse and improvement problem process to abstract problems.