AAOM Handbook

INTERNAL

MP.02 Define the Purpose of the process Context

Every justifiable process must contribute value to an enterprise - the precise manner in which it delivers value is defined by the ‘Purpose’ of the process. Sustainable value is derived when a process can economically continue to deliver the required output. If sustainable value is not being delivered then an intervention in the process is required. Purpose To define how the process delivers value to the organisation. Quantity One statement that defines the process purpose Quality The purpose statement shall be one sentence that contains no ‘ands’. A process purpose leads to three measurable parameters:  Effectiveness - does the process deliver the output that is required in a period of time (quality product per calendar period),  Sustainability - is the process positioned to continue delivering the output into the future (does it have the resources, asset condition and licence to operate), and  Efficiency - what is the output delivered compared to the resources used in producing it (e.g. recovery of product, unit cost of output, return on investment etc). Resources This task is completed by the manager responsible for the process. Time The task should be completed prior to measures being developed

© McAlear Management Consultants 2007

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