AAOM Handbook

INTERNAL

ANGLO AMERICAN OPERATING MODEL: FEEDBACK

MEASURES

UPDATED: JULY 2017

CONTENTS MP.00 Measure Process Performance ............................................................2 WP.00 Measure Work Management Performance.........................................15 SP.00 Measure Social Process Performance ................................................21 MP.01 Identify the Process ............................................................................ 24 MP.02 Define the Purpose of the process ..................................................... 25 MP.03 Define the Theory of the process........................................................ 26 MP.04 Define Purpose Measures .................................................................. 28 MP.05 Define Theory measures .................................................................... 30 MP.06 Define Key Performance Indicators .................................................... 34 MP.07 Identify the KPI owner ........................................................................ 35 Levels of Work ............................................................................................... 37 MP.08 Define specification limits ................................................................... 50 MP.09 Identify the physical boundaries of the process ..................................51 MP.10 Establish data boundaries .................................................................. 52 MP.11 Review the capability of measurement equipment/devices. ...............56 MP.12 Determine the maximum rate of change for the process ....................58 MP.13 Determine the required measurement precision/accuracy..................60 MP.14 Define the sampling interval ............................................................... 61 MP.15 Document the measurement system ..................................................63 MP.16 Collect data......................................................................................... 65 MP.17 Validate and test the measurement system........................................66

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