AAOM Handbook

WE.41 Notify Manager. Context

In every business area is inevitable that some urgent work needs will arise, although the frequency of such needs may vary significantly. It is also important that these urgent needs be assessed, prioritised and dealt with in a consistent and timely manner, without causing unnecessary disruption to the regular scheduled activities of the business area. The first step in appropriately dealing with urgent work is to ensure that there is one, clearly identified, and easily reached, contact point for urgent work. All urgent work requests must be directed to the nominated contact. The role of the urgent work process is to promptly control, contain and (where possible) remove the immediate cause of an urgent safety, environmental or operational threat. It is not the role of the urgent work process to try to find and remove any underlying common cause issues that are inherent in the business area design, operation or maintenance. The people assigned to deal with urgent work will have the capability and authority to complete most urgent work requests. In some cases the diagnosis, impact or cost of the work may be beyond their capability or authority and require escalation to the appropriate manager. Purpose To escalate an urgent work request to the appropriate manager. Quantity One discussion with the appropriate manager. Quality The appropriate manager is the person identified in the configured work execution flowchart. The manager shall be advised of the;  equipment/workplace,  the nature of the incident (where a safety or environmental incident is the underlying cause for the urgent work),  immediate cause if known,  the scope/description of the proposed work,

 estimated impact if known,  estimated cost if known,  action required from the manager.

© McAlear Management Consultants 2004

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