AAOM Handbook

Quality

A Service Strategy shall be selected from the potential strategy options identified in task assignment TA SS.08 Identify Potential Strategies.

Any strategy option that cannot deliver an HSE performance target better than the Business Expectations shall be rejected. Of the remaining strategy options, the one that has the lowest total NPV shall be selected to evaluate whether it can deliver the other required performance targets. The NPV of the implementation cost for each of the strategy options was calculated in TA SS.09 Identify Cost of Strategies. Any strategy option that has been evaluated and cannot meet the performance targets required to deliver Business Expectations shall be rejected, unless all options have been evaluated and failed, in which case the most cost effective option available should be selected.

A database shall be used to record the evaluation data and outcomes for selection of the most cost effective Service Strategy.

Time

The most cost effective Service Strategies for a process shall be specified during establishment of the process.

Review and validation of Service Strategies shall be based on the benefit ranking of improvement opportunities identified through analysis of performance.

Resources

The identification of potential strategy options is the accountability of the role specified in the configured flow chart.

© McAlear Management Consultants 2006

Operational Planning: Set Service Strategy

Updated: August 2018

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