AAOM Handbook

The sustainability of a Process is a function of; • resources/reserves, • asset integrity (a threat rating), • safety performance, • environmental performance, and • reputation with; o investors, o regulators, and o communities.

Setting Performance Targets takes the expectations established for the Business as a whole and breaks these down into specific Effectiveness, Efficiency and Sustainability targets for Processes within layers of a Business Structure (down to Productive Unit level). Setting Production Strategy takes Effectiveness targets and breaks these down into availability, utilisation, rate, quality, reliability, and recovery targets. In order to set a Service Strategy the relevant performance target characteristics for the individual Processes must be extracted from the outcomes of the Set Performance Targets and Set Production Strategy processes.

Purpose

To specify the Service Strategy performance targets.

Quantity

• One set of performance targets for each Process.

Quality

The performance targets and data required to Set the Service Strategy may include; • time (including availability and utilisation), • rate, • quality yield (% on-specification product), • recovery (units out to units in), • reliability (frequency of process interruption), • maximum Health Safety and Environment (HSE) consequence rating, • maximum HSE Integrity Threat Rating, • maximum Business Integrity Threat Rating, and • asset Functional Life (the period of time for which an asset will be required to produce a product or service.). The values for each of these parameters that is relevant to the Process shall be extracted from the output of the processes of Setting Performance Targets and Setting Production Strategy.