AAOM Handbook

Every action and decision of the BPF flow sheets is an individual role accountability, the performance of which must be reviewed by their manager. In the context of the BPF an Accountability is defined as a measurable outcome (usually a purpose or theory measure in a Value Stream Map or Value driver Tree) for which the Role has unique authority to take decisions or actions. There are also some instances where different role Accountabilities directly connect, and some situations where teams may be involved in supporting the A&I activities of a role. A basic principle of the BPF is that individual work does not require a meeting, and most of the BPF actions and decisions are individual work. While the accountability for each TA is unique, there are times when a meeting may be appropriate. The BPF specifies only four circumstances that may require a meeting; • Communication meetings – a meeting of interested parties where a common message is to be communicated efficiently. • Cross over accountability action/decision integration – a meeting of Accountability holders when an action or decision is likely to affect more than a single role holder’s Accountability. • Problem Solving – A meeting of people with knowledge, experience or skill that is relevant to a specific process issue currently undergoing performance review, for the purpose of supporting the accountable role holder in their process improvement activities. • Management of Performance – a one on one meeting to manage performance of the accountabilities of an individual. The BPF defines a set of guidelines for these key interactions - these are referred to as Management Routines. They include: • Work Management and Operational Planning communication; o Crew Start of Shift Meeting o Crew Schedule Review Meeting o Communication of Business Expectations • Work Management and Operational Planning action/decision integration; o Pre-shift Supervisor’s Meeting o Area Schedule Review o Scenario Review o Operating Master Schedule and Expenditure Schedule Review • A&I team leadership; o Issue Investigation.

o Control Action Development. o Control Action Specification. o Issue Progress Review.

• Management of performance; o Accountability Review.

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