AAOM Handbook

Table of Contents 1. MANAGEMENT ROUTINES CONTEXT .............................................................................................. 1 2. WORK MANAGEMENT & OPERATIONAL PLANNING COMMUNICATION ....................................... 4 2.1 CREW START OF SHIFT MEETING ............................................................................................ 4 2.2 CREW SCHEDULE REVIEW MEETING....................................................................................... 8 2.3 COMMUNICATION OF BUSINESS EXPECTATIONS ................................................................. 11 3. WORK MANAGEMENT ACTION/DECISION INTEGRATION ............................................................ 13 3.1 PRE SHIFT SUPERVISOR’S MEETING ...................................................................................... 13 3.2 AREA SCHEDULE REVIEW MEETING ...................................................................................... 16 3.3 SCENARIO REVIEW MEETING ................................................................................................ 20 3.4 OPERATING MASTER SCHEDULE & EXPENDITURE SCHEDULE REVIEW ................................ 22 4. A&I TEAM LEADERSHIP ................................................................................................................. 24 4.1 ISSUE INVESTIGATION ........................................................................................................... 24 4.2 CONTROL ACTION DEVELOPMENT ....................................................................................... 31 4.3 CONTROL ACTION SPECIFICATION ........................................................................................ 36 4.4 ISSUE PROGRESS REVIEW...................................................................................................... 38 5. MANAGEMENT OF PERFORMANCE .............................................................................................. 42 5.1 ACCOUNTABILITY REVIEW .................................................................................................... 42 5.2 CREW FOLLOW UP ................................................................................................................ 46