AAOM Handbook

INTERNAL

AI.26 Escalate for Support Context To ensure that every Analyse and Improve issue meets expectations, a review process is required to assess whether each activity is progressing to schedule, and that any threat is identified and dealt with as early as possible. A process for the regular review of the status of the progress of each issue is required as failure to stay on schedule could lead to delayed delivery of benefits, increased resources or costs, loss of resources and delay to start of other issues, etc. If it is found that the Control Actions will not meet the planned outcomes and scheduled progress, and no viable action can be identified to rectify the issue, then the issue must be escalated to the stakeholders for further support as soon as it is known. Purpose To escalate a Control Action for further support if it cannot meet expected schedule or outcomes. Quantity One communication of the Control Action being escalated to the appropriate stakeholders. Quality This critical issue for the Escalation of the Control Action shall be communicated including  the Scheduled Date and/or Required Date that cannot be met,  the description of the resources that cannot be delivered, and  any potential sustainability (ie dealing responsibly with safety, the environment, employees, communities, governments and asset life), output or cost target impact, associated with the delay of the work. Time The Escalation shall be made as soon as it becomes apparent that all options to rectify the outcome and schedule of the Control Action have been exhausted. Resources Escalation is the accountability of the manager responsible for the Control Action.  the Control Action identification,  the Control Action Description,