AAOM Handbook

INTERNAL

ANGLO AMERICAN OPERATING MODEL: FEEDBACK

ANALYSE AND IMPROVE

UPDATED: JULY 2017

CONTENTS AI.00 Analyse & Improve ................................................................................. 2 AI.01 Produce Control Charts .......................................................................... 6 AI.02 Process Stable? ................................................................................... 10 AI.03 Process Changing due to Control Action? ............................................11 AI.04 Produce Capability Histograms ............................................................ 12 AI.05 Is the Process Capable?....................................................................... 14 AI.06 Wait for Next KPI Review ..................................................................... 15 AI.07 Capability Control Action in Progress ................................................... 16 AI.08 Continue/Complete the Control Action ................................................. 17 AI.09 Define / Rank Issue .............................................................................. 18 AI.10 Further Investigation Justified?............................................................. 20 AI.11 Brainstorm Potential Causes ................................................................ 21 AI.12 Rank Potential Causes ......................................................................... 23 AI.13 Validate or Reject Potential Causes ..................................................... 25 AI.16 Brainstorm Potential Control Actions .................................................... 29 AI.17 Define Potential Control Action Implementation Method ......................30 AI.18 Rank Potential Control Actions ............................................................. 31 AI.19 Model/Test to Validate or Reject Potential Actions ...............................33 AI.20 Practical Control Action Identified? ....................................................... 35 AI.22 Create Control Action Plan and Schedule ............................................37 AI.24 Implement Control Action(s) ................................................................. 42 AI.25 Control Actions on Plan & Schedule? ................................................... 43 AI.26 Escalate for Support ............................................................................. 44 AI.27 All Control Actions Complete? .............................................................. 45

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