AAOM Handbook

INTERNAL

 Consistently utilise the authorised work practices of supervisors.  Consistently model appropriate values and behaviours. Programming  Organise your work such that you are always on top of the process theory measures.  Organise your work such that you can assess team-members knowledge of risks and controls and their commitment to using those controls  Organise and manage the boundaries between teams, and between support and service groups such that the teams can organise their work, and have the necessary service and support to achieve the process outcomes  Organise your work such that you attend to the areas that will have challenges in delivering the business outcomes on this shift. Assist the teams in managing the challenges such that the process outcomes are achieved Technical  Continuously acquire knowledge and skills relating to interacting with people  Continuously acquire knowledge regarding risks to individuals and the process and the means to control the same.  Continuously acquire knowledge and skills relating to the technical operation of the process.  Apply this knowledge and work with the teams to develop solutions to on-shift challenges, solutions that fall within accepted standards.  Support to the work of the first level manager by contributing ideas to: o Avoid special cause events o Identify where new standards are required or existing standards need upgrading

© McAlear Management Consultants 2007

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