AAOM Handbook

Context ...........................................................................................................................3 What is a Process? ........................................................................................................3 What goes on in a Process?..........................................................................................4 Process Control..............................................................................................................5 The Value of Low Variation in a Process. .....................................................................6 Keys to Minimising Variation..........................................................................................9 Modelling a Process to Control Variation in Work.......................................................12 Social Considerations ..................................................................................................19 Identifying and Making Interventions ...........................................................................22 The Business Process Framework .............................................................................23 Purpose ........................................................................................................................24 Quantity ........................................................................................................................25 Design ..........................................................................................................................25 Quality ..........................................................................................................................25 Schematic Diagram Element Task Assignments........................................................25 Detailed Flowcharts .....................................................................................................25 Action/Decision Task Assignments .............................................................................25