AAOM Handbook

WE.22 Review Work Completion Context

When all the requirements for execution of a Task have been completed by the person assigned the Task they should notify their manager and request review of the work performance. Purpose To initiate review of the performance of work. Quantity One communication between the person(s) executing the work and their manager. Quality The communication shall preferably be made in person or by telephone, however other methods of communication (e.g. a shift log) may be used where this is not practical. The communication should include discussion of;  what was achieved (outcomes, tolerances, specifications etc) and was anything outside of the Task planning required to achieve it,  what potential critical issues (hazards, conditions, constraints, resources, time etc) were encountered and how these were managed,  any follow-up (e.g. additional work, correction of planning errors, communication to other stakeholders) needed and how this will be done,  what was learned and how can this be applied in the future,  any outstanding question about the work,  any other matter that the team member or team leader considers appropriate for the specific Task. The communication should aim to;  recognise the performance of the worker(s),  provide coaching and development, and  specify follow-up actions and accountabilities. Time This task shall be performed immediately after all other aspects of the work are complete. Resources Completion of this task is the accountability of the role nominated on the configured Work Execution flowchart.

© McAlear Management Consultants 2004

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