AAOM Handbook

WA.16 Notify Originator Context

The people working within a business area generally know what is required to have that area functioning sustainably (i.e. dealing responsibly with safety, the environment, employees, communities, governments and asset life), effectively and efficiently, and can recognise when work is required to rectify something that will affect the achievement of these objectives. In order to make the fullest use of all of the potential information that our people can gather, we encourage and require that all personnel initiate a Work Request whenever they identify the need for work. During the process of reviewing the Work Request it may be determined that there are other circumstances that make the request un-necessary, or that funding is not available for the work. In these cases the Work Request will be cancelled. When a Work Request is cancelled the originator of the request should be notified of the fact and explained the reasons for cancelling the request. Purpose To provide a prompt explanation of the reasons a Work Request is cancelled. Quantity One discussion with the originator of a cancelled Work Request. Quality Feedback on the cancellation of a Work Request should include;  Notification that the request has been cancelled, and  Explanation of the reasons the request has been cancelled. Wherever possible feedback should be given in person, preferably through the originator’s immediate manager. Time Review of a Work Request must be completed within 1 working day of the creation of the Work Request. Feedback should be provided during the originator’s next working shift that occurs after the cancellation of the Work Request. Resources Completion of this task is the accountability of the role nominated on the configured Work Approval flowchart.

© McAlear Management Consultants 2004

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