AAOM Handbook

WA.04 Obtain the Necessary and Correct Input Data Context The people working within a business area generally know what is required to have that area functioning sustainably (i.e. dealing responsibly with safety, the environment, employees, communities, governments and asset life), effectively and efficiently, and can recognise when work is required to rectify something that will affect the achievement of these objectives. In order to make the fullest use of all of the potential information that our people can gather, we encourage and require that all personnel initiate a Work Request whenever they identify the need for work. The information supplied with a Work Request is used to ensure that:  It is the Right Work - that is, the work is necessary for the sustainable, effective and efficient functioning of the business area.  We have a good estimate of the Right Time (Required Date) - the time by which the work must be completed before it will have an impact (consequence).  We understand the Impact of not completing the work by the Required Date, so we can make informed decisions when there is contention for any resource necessary to complete approved work.  We understand the Right Way to execute the work, so we can appropriately estimate and prepare the requirements for the work. The above criteria are the basis for the decision to approve a Work Request or not. If invalid or incomplete information was provided by the Work Request originator, the data must be corrected before evaluation of the Work Request can be completed. This may involve contacting the originator, or the originator’s immediate manager, for the additional input. Where the person reviewing the Work Request decides to make a significant change to the data supplied with the request (e.g. Required Date, Impact), it is respectful to inform the originator that the work details have changed, and also supply the reasons why. This will provide an opportunity to ensure some wrong assumptions were not made while making the decision to change the information and will also provide feedback and coaching to the originator to improve and that will enhance the use of the work identification and request process. This feedback must be supplied to the originator through the originator’s immediate manager. Purpose To establish the input data required for approval of a Work Request. Quantity  All required data entered for each Work Request