AAOM Handbook

The Business Process Framework

The schematic of the Business Process Framework presents a model that identifies each of the significant elements required for an effective process for managing the work that people do, and illustrates the principle connections representing the flow of information from the setting of business expectations through to delivery, understanding and responding to performance. The diagram is a simplified model and does not seek to represent every nuance of interaction in the elements. Nor does this model provide the detail necessary to; • fully understand the BPF, • identify all of the actions and decisions (work) that are necessary and appropriate for the each element of the BPF,

• implement the BPF accurately and consistently, • measure the purpose and theory of the BPF.

This additional detail must be developed for each element of the BPF schematic, and for each work step within each element to the level of detail that will support the consistent and effective execution of the all the work.

Business Process Framework

Labour, Materials & Equipment

Work Management

Set Expenditure Budget

Resourcing

Set Production Strategy

Set Operating Master Schedule

Set Performance Targets

Set Business Expectations

Approve Work/Costs

Schedule Work

Execute Work

Process Performance

Plan Work

Set Service Strategy

Modify or Adapt the Business

Measure Social Process

Measure Work Manag’t

Measure Output

Analyse and Improve

The model does allow us to visualise the flow and feedback of items (principally information) in a process that is far less tangible than the physical Production and Service work to which it is applied. What is also evident from the diagram is that every one of the activities identified in it affects, and is affected by, every other activity in the diagram. If any activity is not designed correctly, or not executed at the right time, and in the right way, then the quality and efficiency of every other activity will be affected.

© McAlear Management Consultants 2005 – 2012

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