AAOM Handbook

Time

Performance targets shall be specified during establishment of a Process.

Review and validation of performance targets shall be based on either a change of targets driven by changing business expectations or the benefit ranking of improvement opportunities identified through analysis of performance.

Resources

Definition of performance targets is the accountability of the role identified in the configured flowchart.

© McAlear Management Consultants 2006

Operational Planning: Set Service Strategy

Updated: August 2018

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