AAOM Handbook

Quantity

The deliverables from setting a Service strategy shall include; • One list of Serviceable Items. • A risk rating for each Serviceable Item. • One list of probable threats for each Serviceable Item. • One set of data quantifying the characteristics and consequences for the probable threats for each Serviceable Item. • One set of feasible Service strategies for each probable threat. • One set of Service strategies selected to be the most cost effective. • One set of data substantiating the selection of Service strategies. • One set of implementation actions for each Service strategy. • One set of Work Packages for implementation of Service actions. • One set of service level specifications for resources required for Service Work Packages. A specification for what is considered an 'acceptable' risk level must be defined. Different risk levels may be defined for different potential consequences, e.g. for the safety of people and the environment and for business impact. The deliverables of Set Service Strategy shall meet the following requirements; • Serviceable Items shall be the elements of a process or its environment (equipment, structures, containments, barriers, discharge points, transport routes, energy services, etc.) for which an Operate to Failure Service strategy will not produce an acceptable risk outcome. • The risk ratings shall provide a consistent and objective ranking of the threats for Serviceable Items based on the; o probability that people, the environment or business outcomes will be exposed to the potential consequences (this will be affected by factors such as location, working patterns, recovery capacity and recovery times). • The consequence of each threat shall be specified based on a consistent and objective rating of the probable safety, environment, revenue, costs, reputational, regulatory and social impacts. • The Service Strategies shall be one or more of the following options; o modification of the process, o condition or performance monitoring, o fixed interval servicing, o installed redundancy/containment, o operate to failure, or o closure of the process. • The minimum specifications for a Service action shall include work outcomes and specifications, trigger parameter for the action, allowable tolerance for completion of the action around the trigger o potential consequences of a loss of function (worst case), o probability of an event causing the loss of function, and Quality

© McAlear Management Consultants 2006

Operational Planning: Set Service Strategy

Updated: August 2018

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