AAOM Handbook

Quality

The KPIs for each level of the Business Structure, down to the Productive Unit level, shall be defined and measured in accordance with the following task assignments: • TA WP.00 Measure Work Management Performance

• TA MP.00 Measure Process Performance • TA SP.00 Measure Social Performance

In determining the KPI Owner for each measure, the following should be considered: • What members of the workforce influence the measure most directly. • The KPI Owner should be the manager of these workforce members. • In the event the workforce members are in more than one accountability group, the cross-over manager of the groups should be the KPI Owner.

Time

• The KPIs shall be defined at the time of establishing a process.

• Review and update of measures shall be made each time a change to the process design is made. • The MSR shall be reset when the performance data, considered against the points in the Quality statement above, indicate that the ‘Personal Best’ of the process has changed.

Resources

Specification of the Business Structure measures is the accountability of the role identified in the configured flow sheet.

Setting or resetting the MSR is the accountability of the KPI owners Manager Once Removed (MOR).

© McAlear Management Consultants 2006

Operational Planning: Set Performance Targets

Updated: August 2018

Page 24